Frequently Asked Questions
How can I check the status of my order?
You can track the status of your order in the "My Orders" section of our website or mobile application. In order to get detailed information about your order, you can contact us in writing through social media and other channels.
Can I change the time-date after placing an order?Can I change the time-date after placing an order?
Before your order goes to the preparation stage, you can change the recipient information, shipping date and time in the My Orders section. If you want to make changes to your orders that are in the preparation stage, you can submit your request by choosing one of our communication channels on the contact us page.
Can I change the address after placing an order?
Before your order goes to the preparation stage, you can change the recipient information, shipping date and time in the My Orders section. If you want to make changes to your orders that are in the preparation stage, you can submit your request by choosing one of our communication channels on the contact us page.
What is the way to follow if the buyer is not found at the place when my order is delivered?
If the buyer is not found when your order is being delivered, delivery can be made by taking the name and signature of the people who can deliver your order to the buyer. Information about the person receiving the order is sent to the sender via sms and e-mail. Delivery is made to public and private institutions within the framework of their own procedures.
Can I make changes after placing an order?
Before your order goes to the preparation stage, you can change the recipient information, shipping date and time in the My Orders section. If you want to make changes to your orders that are in the preparation stage, you can submit your request by choosing one of our communication channels on the contact us page.
I want my name not to appear on my order, is that possible?
In order to send anonymously, you can send anonymously by clicking the "Send anonymously" option in the "Card Message" section of the purchasing stages.
Is shipping fee included in my order?
Travel fees are not charged to addresses within the distribution area of our branches. In order to provide delivery to addresses outside the distribution area, we can send for a long distance fee. After adding the product to the cart, if there is a road fee in your order, you can see the "long distance road" information in the order summary.
Can I add a 2nd card message to my order?
Can I add a 2nd card message to my order?
Is VAT included in the prices of the products I buy?
VAT is included in the sales price of every product you order on antalyaflorist.net.